Talk to a person

Question before you order, or something wrong with one you already placed? Write to us and a person will answer.

Email help@homegap.ca

We aim to reply within 24 to 48 hours, Monday to Friday.

Starts with a hash, for example #1001. Speeds things up if your question is about an order.

Fields marked with an asterisk are required.

Before you write

This might answer it faster

Tracking is emailed when your parcel ships. If you cannot find it, check your spam folder, then see Track your order.

Email us within 30 days of delivery with your order number. Full details on the Returns page.

Within 24 to 48 hours, Monday to Friday. If it has been longer, send the message again, it may have gone to spam on our side.