Everything here matches our Refund Policy, which is the binding version.
The short version
You have 30 days from receiving your item to request a return. You do not need to give a reason.
How to start one
Email help@homegap.ca with your order number. For most items we resolve it with a refund or replacement and you will not need to ship anything back. If a physical return is required we will email you the address and instructions once your request is approved.
Please do not post an item back before contacting us. Returns sent without a request cannot be accepted.
Condition
To be eligible the item should be in the condition you received it, unused and in its original packaging, with proof of purchase.
Damaged or wrong item
Check your order when it arrives and contact us straight away if anything is damaged, defective or not what you ordered. We will make it right.
Refund timing
Once approved, refunds go back to your original payment method within 10 business days. Your bank may take a few days more to post it. If more than 15 business days have passed since approval, email us.