Every HomeGap order ships with tracking.
Where to find your tracking number
It is emailed to you automatically as soon as your parcel leaves the warehouse. Check the inbox you used at checkout, and check the spam folder, because shipping notifications often land there.
Once you have the number, paste it into the carrier website named in that email.
If you have an account
Log in and open your orders to see the status of anything you have placed.
If you cannot find it
Email help@homegap.ca with your order number and we will resend the tracking link. If it has been more than 5 business days since you ordered and no tracking has been issued, tell us and we will chase it.
Tracking has not updated in days
This is common on international routes and usually means the parcel is between scan points rather than lost. If your order has not arrived within 15 business days of shipping, contact us and we will refund or replace it.